Frequently Asked Questions
Everything you need to know about our professional makeup and special effects supplies.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for time-sensitive production schedules.
Can I return makeup or prosthetic items?
Due to health and safety regulations, we cannot accept returns on opened makeup, adhesives, or prosthetic appliances. Unopened items in original packaging may be returned within 30 days.
Do you offer professional discounts for makeup artists?
Yes, we offer a Pro Program for industry professionals. Please submit a copy of your credentials and a valid photo ID through our Pro Application page to receive exclusive pricing.
Are your products cruelty-free?
We carry a wide variety of brands, many of which are 100% cruelty-free. Please check the 'Specifications' tab on individual product pages for specific certifications and ingredient details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.